Delivery Policy

The following Delivery Policy is only valid for merchandise purchased via the Glo-White website (“the Webstore”). This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us on 081 771 5168 or Returns@glo-white.co.za

  1. Express Delivery (2 to 3 working days) is subject to stock availability, limited to main centres and only applies to items accordingly identified. Orders placed on a Friday will be delivered on the following Monday or Tuesday. In the case of a mixed basket, our standard delivery policy of 3-5 working days will apply.
  2. Free shipping for orders over R1200 applies to main centres only and it excludes large items, and heavy equipment.
  3. We can only deliver products to physical addresses within the borders of the Republic of South Africa.
  4. Standard Deliveries will be made within 3-5 business days upon acceptance of your order.
  5. Quoted delivery times are a guide only and to meet the targeted delivery times, from time to time factors beyond our control can result in delayed delivery.
  6. A unique order number will be communicated to you via email which can be used to track the status of your order.
  7. Your deliveries will be made through our designated courier company, Dawnwing,. For information on their Terms and Conditions, refer to dawnwing.co.za.
  8. Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
  9. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible
  10. Our delivery rates are Standard. R1200 for FREE Delivery in and around  JHB, Anthing under that amount will be R150 for Delivery or at your own Courier Cost.
  11. Before you finalise your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.
  12. In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
  13. The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order.
  14. All parcels delivered will be secured with a unique purchase sealing tape. Should this be broken, please follow the guidance below in point 12.
  15. The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
  16. Proof of ID may be requested to verify authenticity of purchaser
  17. In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
    1. Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any

 

  • breakages, and/or
  • damages and/or
  • items missing.

 

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

  1. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

 

  1. Kindly refer to our refunds policyfor further information.
  2. Glo-White reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.

 

Testimonials

 

 Going the extra mile

 

 

 First one in Last one out / Dedication

 

 Always being on time

 

 

 Willing to push boundaries

 

 

 Hard work pays off

 

 

 Our Intellectual staff are always ready to help

 

 

 Our Team Strives to be the best

 

 

 Everybody is Treated Equally

 

Our Services

Our Services include:

  • Wiring
  • Indoor and Outdoor Lighting
  • New and existing buildings
  • Panel upgrades
  • Expert troubleshooting
  • Ceiling fans

and much more….

Our service areas include the entire greater Sacramento area.

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Contact Info

Glo-White Electrical & General Suppliers Pty (LTD)

12 Archimedes, Kramerville, Sandton 2148

081 771 5168

Sales@glo-white.co.za

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